The formalities for termination are very simple...
You just have to send us an e-mail requesting the cessation.
There are two possibilities:
- Either (as for Nespresso) the due date has not yet been reached and no renewal invoice has already been generated in our accounts: nothing else to do for the client but to inform us in writing (by e-mail to [email protected]) of their wish to terminate the subscription. The automatic billing will be stopped (here, internally).
- Or the due date has not yet been reached but a renewal invoice has already been generated in our accounts and sent to the customer: we will also be asked to send an e-mail ([email protected]) to stop the subscription + the preparation of a credit note to cancel the existing invoice.
(Payment of this current invoice would extend the subscription by one year... Unfortunately, there is no refund on a period already paid).